At NSdirect, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help. Below, you will find all the information regarding our refund and return process.
Returns:
We accept returns within 30 days of the date your order was delivered. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition and packaging.
- The item must not have been assembled or used.
- You must have proof of purchase, such as an order confirmation or receipt.
To initiate a return, please contact us at contact@nsdirect.shop with your order number and the reason for your return. Our customer service team will guide you through the process.
Refunds:
Once we receive your returned item and it meets the above criteria, we will process your refund. The refund will be credited back to the original payment method within 7-10 business days. Please note that the shipping costs for the return are the responsibility of the customer, unless the return is due to a defect or error on our part.
Exchanges:
If you would like to exchange an item for a different color, size, or style, please reach out to us at contact@nsdirect.shop. Depending on the availability of the item, we will do our best to accommodate your exchange request. If the exchange is for a more expensive item, you will be charged the difference.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receiving the product. Please provide photos of the damage or defect, along with your order number, so we can promptly resolve the issue. In these cases, we will cover the return shipping costs and provide a full refund or replacement.
Non-returnable Items:
Some items are not eligible for return, including:
- Custom-made or personalized items
- Final sale or clearance items
If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to us at contact@nsdirect.shop. We are here to ensure your satisfaction and to make the process as smooth as possible.
Thank you for shopping with NSdirect!